Terms of service
Welcome to Skin Medic. These Terms of Service (“Terms”) govern your access to and use of our website, products and services.
This website is operated by Taaffeite Aesthetic Sdn Bhd under the Skin Medic brand. Throughout these Terms, “Skin Medic”, “we”, “us” and “our” refer to Taaffeite Aesthetic Sdn Bhd.
By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.
1. General Conditions
You may use our website only for lawful purposes and in accordance with these Terms.
You must not misuse our website, interfere with its operation, attempt to gain unauthorised access to our systems, transmit malicious software or use our website in any way that may damage, disable or impair our services.
We reserve the right to refuse service, cancel transactions or restrict access to our website where reasonably necessary, subject to applicable law.
2. Products and Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices and other information displayed on our website are accurate.
However, product packaging, ingredients, appearance or specifications may occasionally be updated by manufacturers without prior notice.
Colours and product appearance may also vary depending on your device or display settings.
Where appropriate, customers should refer to the product packaging for the most current product information and instructions.
3. Product Availability
All products are subject to availability.
We may limit quantities, discontinue products or change the products available through our website without prior notice.
If a product becomes unavailable after an order has been placed, we may contact you to arrange an appropriate alternative, partial fulfilment or refund where applicable.
4. Prices
All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.
We reserve the right to change prices, promotions and offers at any time.
The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors and applicable law.
5. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right, where reasonably necessary, to reject or cancel an order, including where:
- A product is unavailable
- There is an obvious pricing or product-information error
- Payment cannot be authorised or verified
- We reasonably suspect fraud or unauthorised activity
- An order exceeds applicable purchase limits
If we cancel an order after payment has been successfully received, an appropriate refund will be arranged.
6. Payment
You agree to provide accurate and complete billing and payment information when making a purchase.
Payments may be processed through authorised third-party payment service providers.
We are not responsible for delays or failures caused solely by a payment provider, bank or financial institution outside our reasonable control.
7. Shipping and Delivery
Orders will be shipped to the delivery address provided during checkout.
Estimated delivery times are provided for guidance and may vary due to courier operations, public holidays, peak periods, weather, customs, address issues or other circumstances outside our reasonable control.
Customers are responsible for ensuring that delivery information is complete and accurate.
Further information is available in our Shipping & Delivery Policy.
8. Returns and Refunds
Returns, exchanges and refunds are subject to our Returns & Refunds Policy and applicable Malaysian law.
For hygiene, safety and product-integrity reasons, certain skincare, personal-care, cosmetic, wellness or similar products may not be eligible for return after being opened or used, except where required by applicable law or where the product is defective, damaged or incorrectly supplied.
Please review our Returns & Refunds Policy before making a purchase.
9. Promotions and Discount Codes
Promotional offers, discount codes, vouchers and gifts may be subject to additional conditions, validity periods, minimum spending requirements and product exclusions.
Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to withdraw or amend promotions where reasonably necessary, subject to applicable law.
10. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
Please notify us promptly if you believe your account has been accessed without authorisation.
You agree to provide accurate and current account information.
11. Health and Product Information
Information provided on our website regarding skincare, wellness, ingredients, products or related subjects is provided for general informational purposes.
It should not be regarded as personalised medical advice, diagnosis or treatment.
Individual responses to skincare, cosmetic and wellness products may vary. Customers should read product labels, ingredient lists, warnings and directions before use.
If you have a medical condition, allergies, are pregnant or breastfeeding, take medication, or have concerns about whether a product is appropriate for you, you should seek appropriate advice from a qualified healthcare professional where necessary.
The availability of information or products on this website does not create a doctor-patient relationship.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, design elements, photographs and other materials owned by Skin Medic is protected by applicable intellectual-property laws.
Third-party product names, trademarks, logos and images remain the property of their respective owners.
You may not reproduce, distribute, modify or commercially exploit our protected website content without permission except where permitted by law.
13. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Your use of third-party websites is subject to their respective terms and policies.
14. Reviews and User Content
If you submit reviews, comments, photographs or other content to us, you are responsible for ensuring that your submission is lawful, accurate and does not infringe the rights of another person.
We may moderate or remove content that is unlawful, misleading, abusive, inappropriate, infringing or otherwise inconsistent with our website policies, subject to applicable law.
15. Website Availability
We aim to maintain reliable access to our website but do not guarantee that the website will always operate uninterrupted or error-free.
We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons.
16. Limitation of Liability
To the extent permitted by applicable law, Skin Medic and Taaffeite Aesthetic Sdn Bhd will not be liable for indirect, incidental or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded or restricted under applicable Malaysian law.
17. Privacy
Your personal data is handled in accordance with our Privacy Notice and applicable data-protection requirements.
Please review our Privacy Notice for information about how we collect, use, disclose and protect personal data.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The latest version will be published on our website together with the updated revision date.
Your continued use of the website following an update will be subject to the updated Terms, to the extent permitted by law.
19. Governing Law
These Terms are governed by the laws of Malaysia.
Any dispute relating to these Terms or your use of our website will be subject to the jurisdiction of the Malaysian courts, subject to any rights or remedies available under applicable consumer protection laws.
20. Contact Us
If you have any questions regarding these Terms of Service, please contact:
Skin Medic
Taaffeite Aesthetic Sdn Bhd
Malaysia
Email: info@skinmedic.my