Privacy policy

Skin Medic (“Skin Medic”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, disclose, store and protect your personal data when you visit our website, purchase our products, communicate with us, create an account, subscribe to our communications or otherwise interact with Skin Medic.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Notice.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order and purchase information
  • Account information
  • Payment and transaction information
  • Communications and enquiries
  • Product preferences and shopping activity
  • Device, browser and IP information
  • Website usage information
  • Marketing and communication preferences
  • Other information you voluntarily provide

Complete payment card information may be processed directly by authorised payment service providers and may not be stored by us.

2. How We Collect Your Personal Data

We may collect personal data when you place an order, create an account, contact us, subscribe to communications, participate in promotions, submit forms or enquiries, or otherwise interact with our website and services.

We may also receive information from service providers that assist us with payments, order fulfilment, delivery, website operations, analytics, marketing and fraud prevention.

3. How We Use Your Personal Data

We may use your personal data to:

  • Process and fulfil orders
  • Arrange delivery and provide order updates
  • Process payments, returns and refunds
  • Create and manage customer accounts
  • Respond to enquiries and provide customer support
  • Verify transactions and prevent fraud
  • Improve our products, services and website
  • Maintain website security and functionality
  • Send transactional and service-related communications
  • Send promotional communications where permitted
  • Analyse business and website performance
  • Comply with applicable laws and regulatory requirements
  • Establish, exercise or defend legal claims

Where required by law, we will obtain appropriate consent before processing personal data for a particular purpose.

4. Marketing Communications

Where you have agreed to receive marketing communications, we may send you information about products, promotions, offers and updates.

You may unsubscribe at any time using the unsubscribe option provided in our communications or by contacting us.

Unsubscribing from marketing communications will not prevent you from receiving necessary transactional communications such as order confirmations and delivery updates.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, improve performance and provide relevant marketing where applicable.

You may manage cookies through your browser or available website privacy controls. Disabling certain cookies may affect some website functionality.

6. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

  • Payment and financial service providers
  • Courier and logistics providers
  • IT, hosting and technology providers
  • Customer service providers
  • Marketing and communications providers
  • Analytics providers
  • Professional advisers
  • Government authorities, regulators or law-enforcement agencies where required by law

We do not disclose personal data for unrelated purposes except where permitted or required by applicable law.

7. International Transfers

Some service providers may process or store personal data outside Malaysia.

Where personal data is transferred internationally, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable data protection requirements.

8. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

9. Security

We take reasonable administrative, technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable Malaysian law, you may request access to or correction of your personal data and, where applicable, withdraw consent or object to certain uses of your personal data.

Certain requests may be subject to verification, legal limitations or circumstances where we are required to retain information.

11. Children's Privacy

Our website is not intended for children to independently provide personal data or make purchases without appropriate parental or guardian involvement where required.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security or content.

We recommend reviewing the applicable privacy notice before providing personal data to any third-party website.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, services or applicable legal requirements.

The latest version will be published on our website with the updated revision date.

14. Contact Us

For questions about this Privacy Notice or requests relating to your personal data, please contact:

Skin Medic
Taaffeite Aesthetic Sdn Bhd
Malaysia

Email: info@skinmedic.my